The Hudson Valley's Hometown ISP

Frequently Asked Questions
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  1. What email setting do I need to use Hudson Valley Internet's mail server?
  2. I'm having a problem Receiving mail.
  3. I'm having a problem Sending mail.
  4. How can I see/change my email settings?
 

Email Settings

  • My Incoming Mail Server is a POP3 server.
  • Incoming Mail Server:  pop.hvi.net
  • Outgoing Mail Server:  smtp.hvi.net
  • My Outgoing Mail Server Requires Authentication:  Yes
  • Log on using Secure Password Authentication:  No
  • For A ccount Name enter your email address
 

Problems Receiving Email

  • I can’t get my email!
    • That's not enough information. Is there an error message?
  • Can’t connect to server
    • The problem is with your Internet connection, not your email.
  • My Password was Rejected
  • Invalid Username/Password
  • Receiving Duplicate Messages
  • Didn’t receive a message
 

Problems Sending Email

  • Can't send messages
  • 'Not allowed to relay mail'
    • Make sure you have 'My Outgoing Server Requires Authentication' checked
  • Can't connect to server
  • My ISP blocks outgoing port 25
    • Change your Outgoing Server Port to: 8025
 

Change Email Settings

  • Outlook Express
  • Outlook
 
 
 
 
 
 

Hudson Valley Internet, Inc. • P. O. Box 1054 • New Paltz, NY 12561
(845) 255-2799 • info@hvi.net